Refund policy

Returns & Exchanges
Dhaaga Life adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per below criteria:
•    The purchase is eligible for exchange for any defects, within 7 days of delivery if original packaging and tags are intact & the product is not used or washed. However, customized products are not eligible for any exchanges.
•    Products purchased during sale period/discounted pricing, are not eligible for returns or exchange.
•    Accessories are not eligible for returns or exchange.
•    Customized products or special bulk orders are not eligible for returns or exchange.
•    International orders are not eligible for returns or exchange.
•    Gifts purchased online are not eligible for exchange/refund/return.

EXCHANGE PROCESS
If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:
•    Call at +91 80808 44459/ 82912 34595, Monday - Saturday 9.30 AM to 5.30 PM IST
•    Email at dhaagalife@gmail.com
•    For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:


In case of quality issue/defect:
•    Please pack the product in its original packaging along with the invoice, labels, tags, bags, boxes, and/or any other inclusions sold as a part of the purchase.
•    We will organize a reverse pick-up from the order address.
•    Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
•    In the rare occurrence that a replacement piece is not available, a credit note will be issued for the full amount for the damaged product.
•    Our credit notes can be used on our website.