Return & Exchange Policy

1. Quick Highlights

📧 All communication via email only: orders@dhaagalife.com

  • Orders can be cancelled within 24 hours of placing
  • Damage, defect, wrong or missing item, Exchange or return requests — raise within 48 hours of delivery
  • No cash refunds — exchange or store credit only
  • Customised & bespoke orders are non-returnable and non-exchangeable
  • Store credit valid for 4 months from the date of the original order
  • Lifetime guarantee on YKK zippers

2. Order Cancellations

Email orders@dhaagalife.com within 12 hours of placing your order. After this, orders enter production or dispatch and cannot be modified.

3. Damaged, Incorrect, or Missing Items

We pack every order under CCTV surveillance. If something goes wrong:

  • Raise all claims within 48 hours of delivery — damage, defect, wrong item, or missing item
  • Do not accept a package that appears tampered with

Evidence required: clear photos/video of the product and packaging, photo of the shipping label, unboxing video (recommended for high-value orders)

Once verified, we'll arrange a replacement or store credit. If the item needs to come back, courier it within 7 days. After quality check (3–5 working days), we'll dispatch the replacement or issue store credit.

4. Exchange Policy

Eligible for one time exchange if:

  • Request raised within 2 days of delivery
  • Product is unused, unworn, in original condition with all tags, dust bag, and branded courier box intact.

Shipping: You bear the return shipping cost and arrange the courier to the address we share with you. We bear the cost of sending the exchange back to you.

The return must be sent to the address shared by our team at the time of your request. If your delivery address has changed significantly, our team will assess and confirm any revised shipping costs before dispatching the exchange.

5. Customised & Bespoke Orders

All made-to-order products — personalised bags, bespoke apparel, hand-painted pieces, and custom specifications — are strictly non-returnable and non-exchangeable. For questions before placing a bespoke order, reach our design team at +91 82912 34595.

6. Sale & COD Orders

  • Sale orders: no exchanges, no returns, no cash refunds
  • Sale discounts cannot be combined with other offers, coupon codes, or store credit
  • COD orders: store credit only — no cash refunds
  • Sale prices apply only to orders on dhaagalife.com, not third-party platforms

7. Store Credit

  • Issued after returned product passes quality check (3–5 working days)
  • Valid for 4 months from the date of the original order — not the date of issuance
  • Non-transferable, cannot be converted to cash, cannot be used on sale items
  • Expires after 4 months and cannot be reinstated
  • Redeemable on dhaagalife.com or while placing a new order via WhatsApp

8. Colour, Appearance & Natural Materials

Slight colour variations due to screen settings and lighting are not defects. Our natural materials (cotton, linen, jute, handwoven fabrics) may carry slight slubs, natural flecks, or minor texture variations — these are characteristics of natural fabric, not flaws, and do not qualify for return or exchange. Minor variations in embroidery or embellishment are a mark of handcraft.

Want to see your product before it ships? Request photos — we'll send front and back images for approval. Once approved and shipped, the product cannot be returned on grounds of appearance.

9. Repair Services

For products over 6 months old, we offer repairs at a nominal fee. Email orders@dhaagalife.com with photos of the damage, your order number, and the phone number used to place the order.

  • Covered: bead wear and tear, dog hook breakage, zipper repairs
  • Not covered: stains (upcycling services — repainting, rafu — available separately)
  • Lifetime guarantee on all YKK zippers

10. When We May Decline a Request

We reserve the right to decline if the request is raised after the stipulated window, the product shows signs of use, wear, or post-delivery damage, original tags or packaging are missing, the item is customised or bespoke, or there is evidence of misuse. The product will be returned as-is with no credit issued.

11. Third-Party Purchases

For products purchased from a retailer or platform other than dhaagalife.com, please contact that retailer directly.

12. Contact Us

Not available for order queries on Instagram DM. Please use email or WhatsApp.

📧 orders@dhaagalife.com
📞 Orders & Support: +91 92747 34595
✏ Design & Customisation: +91 82912 34595

Support hours: Monday – Saturday, 11 AM – 6 PM
Closed Sundays and national holidays. Queries outside hours responded to next working day.