Return & Exchange Policy

1. Quick Highlights

  • No cancellations after 2 hours of placing the order
  • 4-day window from delivery to raise a return, exchange, or store credit request
  • Damage claims must be raised within 24 hours of delivery
  • No cash refunds — exchange or store credit only
  • Customised & bespoke orders are non-returnable and non-exchangeable
  • Store credit is valid for 4 months from the date of the original order
  • Sale & COD orders — exchange or store credit only, no cash refunds
  • Lifetime guarantee on YKK zippers

2. Order Cancellations: Orders cannot be cancelled after 2 hours of placing the order; they are dispatched, especially if ready to ship. Contact us as soon as possible for cancellation requests.

  • 📞 WhatsApp (Orders & Support): +91 92747 34595
  • 📧 orders@dhaagalife.com

3. Damaged, Incorrect, or Missing Items: We pack every order under CCTV surveillance. If something goes wrong, we've got you.

  • Damage or defect: raise within 24 hours of delivery - send an email
  • Wrong item or missing item: raise within 4 days of delivery
  • Do not accept a delivery if the package appears tampered with

Evidence required:

  • Clear photos/video of the product and packaging
  • Photo of the shipping label on the box
  • Unboxing video (recommended for high-value orders)

Once verified, we will arrange a replacement or store credit. If the product needs to come back to us, it must be couriered within 7 days. Upon receipt and quality check (3–5 working days), we'll dispatch the replacement or issue store credit.

4. Exchange Policy: We offer one-time exchanges for size or colour, subject to availability.

Eligible if:

  • Request raised within 4 days of delivery
  • Product is unused, unworn, in original condition with all tags and packaging intact
  • Item is not customised or bespoke

Shipping costs:

  • You bear the cost of shipping the product back to us
  • We bear the cost of shipping the exchanged product back to you

To initiate, contact us on WhatsApp (+91 92747 34595) or email orders@dhaagalife.com. We will share the return address. Once we receive and quality-check the product, we'll dispatch the exchange or issue store credit.

5. Customised & Bespoke Orders: All made-to-order products, personalised bags, bespoke apparel, hand-painted pieces, and custom specifications are strictly non-returnable and non-exchangeable unless there is a manufacturing defect.

Have questions before placing a bespoke order? Reach our design team:

  • 📞 +91 82912 34595
  • 📧 orders@dhaagalife.com

6. Sale Orders

  • Sale orders are not eligible for returns
  • Exchange or store credit of equal value is the only resolution
  • Sale discounts cannot be combined with any other offer or coupon code
  • Sale prices apply only to orders placed on dhaagalife.com — not on third-party platforms

7. Cash on Delivery (COD) Orders

  • COD orders are not eligible for cash refunds
  • Approved resolutions will be via exchange or store credit only

8. Store Credit

  • Issued after the returned product is received and passes quality check (3–5 working days)
  • Valid for 4 months from the date of the original order — not the date of issuance
  • Non-transferable and cannot be converted to cash
  • Expires after 4 months and cannot be reinstated
  • Redeemable on dhaagalife.com or while placing an order via WhatsApp

9. Colour, Appearance & Natural Materials: Slight colour variations may occur due to screen settings and lighting, these are not defects.

Our products use natural base materials (cotton, linen, jute, handwoven fabrics) which may have:

  • Slight slubs — irregular thickening in the yarn
  • Natural particles or flecks in the weave
  • Minor variations in texture or finish

These are characteristics of natural fabrics, not flaws, and do not qualify for return or exchange. Handcrafted items may also have minor variations in embroidery or embellishment.

Want to see your product before it ships? Request photos before dispatch, we'll send clear front and back images for your approval. Once approved and shipped, the product is not eligible for return on grounds of appearance.

10. Repair Services: For products over 6 months old, we offer repair services at a nominal fee. To initiate: email orders@dhaagalife.com with photos of the damage, your order number, and the phone number used to place the order. We'll assess and confirm feasibility. If approved, ship the product to us — we'll return it after repair.

  • Covered: bead wear and tear, dog hook breakage, zipper repairs
  • Not covered: stains; for stain issues, we offer upcycling services (repainting, rafugiri). Enquire separately.
  • Lifetime guarantee on all YKK zippers fitted on our products

11. When We May Decline a Request
We reserve the right to decline if:

  • Request is raised after the stipulated time window
  • Product shows signs of use, wear, washing, or post-delivery damage
  • Original tags or packaging are missing
  • Item is customised, personalised, or bespoke
  • Evidence of misuse or tampering
    In such cases, the product is returned to you as-is with no replacement or credit issued.


12. Third-Party Purchases: For products purchased from a retailer or platform other than dhaagalife.com, please contact that retailer directly. We can only assist with orders placed on our website.

13. Contact Us: We are not able to assist with order queries over Instagram DM. Please use WhatsApp or email.

  • 📞 Orders & Support (WhatsApp): +91 92747 34595
  • ✏️  Design & Customisation: +91 82912 34595
  • 📧 orders@dhaagalife.com
  • 📸 @dhaaga_life on Instagram

Support hours: Monday – Saturday, 11:00 AM – 6:00 PM
Queries outside these hours will be responded to the next working day. Closed on Sundays and national holidays.

Made with love. Built to last. Here for you always.