Shipping and Delivery Information

We know you can't wait to get your hands on our pieces, we can't wait to get them to you.

1. Quick Highlights

  • Free shipping on all orders above ₹699 across India
  • COD available at ₹219 
  • Next-day delivery available for Mumbai, Surat, Vadodara & Ahmedabad (ready-to-ship orders)
  • Custom orders dispatched within 2 working days of payment confirmation
  • International shipping at ₹3,000 flat; delivered in 10–12 business days
  • Express delivery available at an additional charge; contact us at +91 92747 34595

2. Dispatch & Order Types

Ready-to-Ship Orders: These are dispatched within 1–2 business days of payment confirmation. Shipping details will be shared with you as soon as the order is handed over to the courier.

Custom Orders: Custom orders are dispatched within 2 working days of payment confirmation. A partial COD payment is required at the time of placing a custom order.

One-of-a-Kind & Bespoke Orders: Timelines for one-of-a-kind and bespoke pieces are shared after your design consultation. We'll keep you updated at every step.

3. Domestic Delivery Timelines: Delivery timelines are from the date of dispatch, on working days (Monday–Saturday, excluding national holidays).

  • Mumbai, Surat, Vadodara, Ahmedabad: Next-day delivery (ready-to-ship orders)
  • Metro cities: 3–4 working days
  • Rest of India: 5–7 working days
  • Remote pincodes: May take longer

Need it sooner? Express delivery is available.
Contact our support team at +91 92747 34595 or orders@dhaagalife.com.

4. Shipping Charges

  • Free shipping on all orders above ₹699 within India
  • Standard shipping charges of ₹99 apply for orders below ₹699
  • Cash on Delivery (COD): ₹219 per order available across most of India
  • COD is not available for all pincodes due to logistical constraints. We apologise if we are unable to cover your location
  • Partial COD is applicable for customised orders and all orders above ₹10,000. A partial advance payment will be required at the time of placing the order

5. Our Courier Partners: We work with trusted courier partners to ensure your order reaches you safely and on time.

  • Local & same-city deliveries: Anjani Courier Service, Blue Dart
  • Pan-India COD orders: Delhivery
  • International orders: FedEx and other international courier partners

6. Important Delivery Notes

  • Delivery is made to the shipping address provided at checkout; it is address-specific, not person-specific. Please ensure someone is available to receive the order.
  • Please provide accurate and complete delivery details. Dhaaga Life is not responsible for delays or non-delivery due to incorrect addresses.
  • Do not accept a package if the outer box appears tampered with or damaged.
  • Saturdays, Sundays, and national holidays are not counted as working days for delivery timelines.
  • Dhaaga Life is not liable for delays caused by circumstances beyond our control including natural disasters, political disruptions, or courier delays.

7. International Shipping

  • Flat shipping fee: ₹3,000 per order
  • Delivery time: 10–12 business days from dispatch
  • Free shipping may be offered for bulk international orders; contact us to discuss
  • All applicable duties and taxes are borne by the customer and are not included in the product price or shipping fee. These are payable directly to the shipping agency upon delivery.
  • In the event of a failed delivery due to the customer being unreachable or refusing the parcel, the order will be considered abandoned and no refund will be issued.
  • International orders are not eligible for returns or exchanges.

8. Proof of Delivery & Lost Packages: We will provide a Proof of Delivery on request. However, once a package is marked as 'Delivered' by the courier, Dhaaga Life is not responsible for packages that are lost or not received. Please check your tracking details to see who received the parcel at the address provided.

For any concerns, contact us immediately at orders@dhaagalife.com or +91 92747 34595.

9. Questions About Your Order?

We're here to help.

  • 📞 Orders & Support (WhatsApp): +91 92747 34595
  • 📧 orders@dhaagalife.com
  • 📸 @dhaaga_life on Instagram (for inspiration, not order support)

Support hours: Monday – Saturday, 11:00 AM – 6:00 PM

Queries outside these hours will be responded to the next working day. Closed on Sundays and national holidays.

Made with love. Packed with care. Delivered with joy.